Our Vision
Our Vision
To provide digital literacy and fraud prevention through education and support services to all Grundisburgh (East Suffolk) & Other Associated Local Community members whatever their personal economic status.
Who we are
A group of technology savvy individuals have come together to form the Community Tech Hub which is supported by local grant funding to help community members gain the benefit of a professional technology support service whatever their personal economic status. We are available to everyone who needs help.
How the Community Tech Hub Helps
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The company is a social enterprise serving the local communities with three core propositions:
1) Education:
Quarterly technology advice workshops in a community location (online safety / how to …. sessions)
Classroom style training to address specific subjects
2) Online resources – hints tips e.g. how to recover/avoid online scams
3) Support Service – help in the home and / or repair the damage caused by online issues
This is supported by a Community Tech Hub Club Membership Model which can be replicated across other local communities. Membership will be subsidised for those in need.
Community Tech Hub Club Membership
The Community Tech Hub has a membership model where in each local community where the Hub exists, people will be encouraged to join that club; E.g. The Grundisburgh Tech Hub Members Club will have the following benefits:
1) Advanced notice on any events & training course
2) Includes 4 x 2 hour Workshops per annum
3) Gives right to request help from the support desk
4) Have access to our online resource database (when available)
5) Possible discounts to Tech based deals (e.g. Kit) & trusted suppliers
Online Resources
Ø Recommended tools/apps and crib sheets on how to use
Ø How to break free (if you’ve had your email hacked)
Ø Videos of training sessions and workshops
Ø Support request
Education
The areas that we will focus on are in the room training:
Ø On specific technology issues as led by the community members
Ø Detailed App training
Ø Security awareness training (staying safe online)
Ø How to select a new device
Ø How to request support (what we need to save you time)
Support Service
This is a one-to-one in the home technical support service to help people recover from mistakes, software/hardware issues or overcome hacks & scams.
All members of the tech team have been DBS checked and have undertaken safeguarding training. Please see our Safeguarding Policy for more information.